Terms & Conditions

These terms and policies are simply steps we follow as a registered company to serve you better. There’s nothing hidden or tricky here. You’re welcome to read them, and if you have any concerns, just write to us at info@drox.pro.

Welcome to Drox. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our platform. If you do not agree with any part of these terms, you must not use our services.

Eligibility

You must be at least 18 years old or have parental/guardian consent to use our services.
By using Drox, you confirm that you meet the eligibility criteria and will comply with applicable laws and regulations.

Services
Drox offers admission counseling services, including but not limited to guidance on choice filling, application processes, and academic counseling. We reserve the right to modify or discontinue any part of our services without prior notice.

User Responsibilities

Provide accurate and up-to-date information during the registration and counseling process.
Do not misuse our platform for unlawful activities or attempt to disrupt its operation.

Liability Disclaimer
Drox strives to provide accurate and timely information. However, we are not liable for:

Errors or omissions in the information provided.
Losses incurred due to decisions based on our guidance.
Technical disruptions beyond our control.

Termination
We reserve the right to suspend or terminate your account at our discretion if you violate our terms and conditions.

Changes to Terms
Drox may update these terms periodically. Continued use of our services constitutes acceptance of the updated terms.

Privacy Policy

Drox values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect

Personal information, such as your name, email address, contact number, and academic details.
Non-personal data, including browsing activity and device information, for analytics purposes.

How We Use Your Information

To provide and improve our counseling services.
To communicate updates, reminders, and promotional offers.
To comply with legal obligations.

Data Sharing and Security

We do not sell or rent your personal information to third parties.
Data may be shared with trusted partners strictly for service delivery purposes.
We implement industry-standard security measures to protect your information.

Your Rights

You have the right to access, update, or delete your data.
You can opt out of marketing communications at any time.

Return & Refund Policy

Overview
Drox is committed to ensuring customer satisfaction. However, as our services involve intellectual guidance and digital assistance, refunds are subject to specific terms outlined below.

Eligibility for Refund

Refund requests must be submitted within 7 days of availing the service.
Refunds will only be considered in cases of proven service failure or technical issues attributable to Drox.

Non-Refundable Cases

If you fail to use the guidance provided within the counseling period.
For services already rendered in full.

Refund Process

Submit a refund request via email to info@drox.pro, including your transaction details and reason for the request.
Approved refunds will be processed within 10 business days.